From: June Own Sent: Monday, 13 September 2021 11:36 AM To: Alvin Shaka Subject: RE: Refer To Inv OC-2108-000006085606 Hi Alvin , Well , is first time I heard of doing business no allow to exchange , this is no a refund case , just request a exchange and top up the balance if needed. It ready sad and disappointed your company treat a fist time purchase customer like this , I will say this is a first time and also is a last time buy anything from your website , Your Eezee Is a not trusted company. Best Regards, June Woon ASAS STEEL PTE LTD No 32 Sungei Kadut Way #03-01 Teambuild Industrial Building Singapore 728787 Tel: +65 6747 6828 Fax: +65 6745 9892 Hp: +65 8418 6272 From: Alvin Shaka Sent: Monday, 13 September 2021 11:23 AM To: June Own Subject: Re: Refer To Inv OC-2108-000006085606 Hi June Own, Thank you for waiting. we have discussed with our team and based on our Operational Procedure we would like to say sorry we cannot move with your last proposal. Thank you Alvin Shaka Mahasin Customer Success Team, Management Trainee Eezee Pte Ltd 4010 Ang Mo Kio Avenue 10, Techplace 1, #04-03, Singapore 569626 Tel: +65 6797 9688 Web: https://eezee.sg Complimentary 12 months on Google Workspace with our partner OCBC start digital. Click here for more information. On Thu, 9 Sep at 4:22 PM , June Own wrote: Dear Alvin , Can you help assist to exchange , I can top up the different I thought is window type for the word like “WinPaq” ,,, Please help, as we seldom use this no window one . Best Regards, June Woon ASAS STEEL PTE LTD No 32 Sungei Kadut Way #03-01 Teambuild Industrial Building Singapore 728787 Tel: +65 6747 6828 Fax: +65 6745 9892 Hp: +65 8418 6272 From: Alvin Shaka Sent: Thursday, 9 September 2021 2:48 PM To: June Own Subject: Re: Refer To Inv OC-2108-000006085606 Hi June Own, Dear Customer, Thank you for your feedback. After checking the system and our team, we found that your order item with the link below: https://eezee.sg/product/winpaq-peel-seal-white-envelope-4-5-x-9-75-inch-b4eefea914 While the items that you mentioned (with window envelope) has different link: https://eezee.sg/product/winpaq-peel-seal-white-envelope-11-4-x-24-1cm-500-sheets-box-ae461ec5c9 Kindly please notice this item is not returnable, refundable, or exchangeable once we place an order with the supplier. Please let us know if you have another consideration Alvin Shaka Mahasin Customer Success Team, Management Trainee Eezee Pte Ltd 4010 Ang Mo Kio Avenue 10, Techplace 1, #04-03, Singapore 569626 Tel: +65 6797 9688 Web: https://eezee.sg Complimentary 12 months on Google Workspace with our partner OCBC start digital. Click here for more information. On Thu, 9 Sep at 12:53 PM , Alvin Shaka wrote: Hi June Own, Thank you. We will check and get back to you soon Alvin Shaka Mahasin Customer Success Team, Management Trainee Eezee Pte Ltd 4010 Ang Mo Kio Avenue 10, Techplace 1, #04-03, Singapore 569626 Tel: +65 6797 9688 Web: https://eezee.sg Complimentary 12 months on Google Workspace with our partner OCBC start digital. Click here for more information. On Thu, 9 Sep at 11:38 AM , June Own wrote: Hi Dear Customer service , Please assist to check i order item 3 are 6Box Window Envelope . But received no window type , Photo attached for your Action . thanks Best Regards, June Woon ASAS STEEL PTE LTD No 32 Sungei Kadut Way #03-01 Teambuild Industrial Building Singapore 728787 Tel: +65 6747 6828 Fax: +65 6745 9892 Hp: +65 8418 6272 43060:1346768 43060:1346768