Efficient supplied our village hall with tracks and spots to illuminate the main area of the hall. We subsequently purchased extra spots which proved difficult to insert and also highlighted a connectivity problem with the tracking. Efficient showed a certain reticence about even visiting the hall or addressing the problem. We commissioned an independent inspection report which found the tracks to be defective. Although our contract was with Efficient, we were forced to deal direct with the track manufacturer as Efficient seemed reluctant to get involved. The tracks were eventually replaced with the cost being borne by the manufacturer who also reimbursed us direct for the fitting costs and the independent report. We are convinced that had we not intervened by dealing direct with the manufacturer, then Efficient would not have resolved this issue to our satisfaction. Efficient by name......