After visiting this shop for kitchen spotlights, we were talked into buying something completely different. This was not compatible with the switches we had already bought so we returned the lights to the shop to be told a refund would be issued. We are still waiting for that refund 3 weeks later. I have made several phone calls to be told the refund will be processed or Giles will ring me back. Nothing. Sent emails. No reply. This company obviously thinks its acceptable to steal your money and then completely ignore you!! Registered letter now sent to the company informing of legal action and reporting to Trading Standards. Beware in dealing with this company.