Start with the only positive: The website is very user friendly with lots of variety. Negative Experience: First and last time ordering from EFlorist. Ordered a bouquet with extras as a leaving gift for a colleague (£46.96), on a next day delivery basis (colleague's leaving date). Tracking facility was conflicting (it's out for delivery / It's not out for delivery - being loaded / It's out for delivery but driver experiencing delays) so had no idea where my delivery was or what time I could expect it to arrive. Ended up having to rush out and spend a further £40 for a leaving gift for our colleague as this NEVER arrived that day. Asked if I could cancel - told no. Advised that I was expecting next day delivery - told should arrive up to 21:00 (no good to me). As it happens, the item didn't arrive until the Thursday (NOT NEXT DAY as ordered) and the condition it arrived in was absolutely outrageous. I couldn't have given that as a gift to anyone, only glad I didn't get it sent to their home address. Took pictures and challenged the whole thing requesting a refund, I was told that, as a goodwill gesture, they would refund me the service fee (£5.99), together with false apologies. Cherry on the cake was their response to the damage of the box - unbelievable... "In regards to the box, whilst we don’t expect it to arrive in this way, they are especially made to protect the flowers and add-on’s in case this is the case as we do expect that sometimes in a large van it is not always possible to keep the boxes in the best condition." Are they actually telling me that this is acceptable!!!!!! They have also advised me to put the flowers in some water to ensure that they bloom quicker. THE RECIPIENT NEVER RECEIVED THEM!!!!