Ordered same day flowers with this company. Received an e-mail at 15:35 to advise that you couldn't fulfil my order as you couldn't find a local florist who could do it. Your offer of resolution was a different arrangement than I'd ordered, on a courier service, that would be despatched the next day and then arrive 1-2 days after that ...or a full refund. You couldn't even offer me any of their next day flower options to the address (which was in a residential area of a NW town, not in the Outer Hebrides!). I took the full refund, however, by this point it was too late to organise another florist to deliver that day. Extremely disappointing service. If postcodes aren't covered for an item, this should be flagged up at point of purchase. Offer that was given was unsatisfactory and made no sense... why would I buy same day flowers at a premium rate, if I was happy with them being delivered 2-3 days later.