Flowers eventually arrived at destination and satisfied with the presentation. However, has a email to suggest they were delivered..not the case. A day later, they arrived and delivered by a manager of an Elderly people's home two roads from the address? Earlier in the year, has the same message for my anniversary..delivered..which was not the case. Sent a photo on the two occasions showing where they left the flowers..not the intended address!!! First time received refund..didn't make up for the error. Second time sent a complaint followed by advising the second order was delivered..but not by the courier. Got an email back with a sorry I didn't get the flowers? The delivery company...Y**el* failed twice to deliver to the correct address and the emails are obviously not read. The second lot delivered by the elderly people's home was impressive. Ordering was straight forward.Two occasions, not delivered on time at the correct address..As long as they go through this courier company, I have no confidence placing another order going forward. Very disappointed.