Yodel failed to deliver on Saturday because they couldn't find the York Barbican Theatre - it's not exactly small or unknown so there's no excuse - just pathetic. Maybe they should find a driver who speaks English or can use Google on his phone. If he had bothered Google would have taken him straight to it street by street. I spent two hours waiting for their non-existent chat on their website and when I eveuntally bludgeoned my way through to someone at 3 p.m. through a very hard to find link I was told it was too late. 3 p.m. - for goodness sake - give a service or apply to go on benefits and find a food bank to scounge off. That was the Saturday order. Now for the Sunday one: Yodel don't work on Sundays so although your website states at the top that you deliver on Sundays you don't which is fraudulent and a downright lie. They delivered the following day by which time the concert was over and she was halfway down the M1 heading home. You are useless, your website is misleading and needs changing to take the Sunday dates out of the calendars. You've got one more delivery to make for me and after that you won't be hearing from me again. I'll go elsewhere. Utterly useless and very very distressing! Are you going to give me my money back or just bury your heads in the sand?