I used EFlorist for the first time recently to send an orchid from New Zealand for a bereavement and milestone birthday. While the recipient in the UK was happy with what they received we were very disappointed that instead of the double stemmed orchid shown in the photo on the website she received a smaller plant with a single stem. Eflorist’s response is that “we do not specify on the website that there will be two stems we only guarantee the colour and the orchids may vary from the picture shown.” However given the photos for both white and pink shows 2 stems it was a reasonable assumption and expectation. If the intention is to provide 1 stem then that should be reflected either in the photo or description otherwise this is misleading and misrepresentative. I was hoping to use this service on a regular basis for family and friends in GB but I am unlikely to do so now if I can't trust that the received product will match the photo and particularly in light of EFlorist’s unhelpful response.