I ordered these in reasonable time for delivery on my daughter's birthday. They did not arrive until 2 days after the day nominated. No compensation offered as there is a disclaimer! It was not clear on the web order system that this was not a local florist (I had specifically sought a local florist to ensure delivery when requested and this one came up on my search. Only when they were not delivered did I realise this was a Euro service (so not local at all) and there was no telephone number or possibility of speaking to anyone. tried live chat but no response. Email reply took more than 24 hrs. I would never use this service again and sad I wasted my money.