I placed order online at 10.55am. Unfortunately I had the wrong address. I emailed customer services at 12.53 to change address. I received an answer 2 minutes later to say I was too late to make changes as delivery addresses are printed immediately. The website says that changes can be made if timely - I consider 2 hours later to be timely. However, I accepted that the address could not be changed. I went to the house, made arrangements with a neighbour and the new owner of the house to accept the delivery, to let me know and I would collect from them and deliver myself. Yodel made the delivery the following day. I tracked the delivery and was informed by Yodel that the delivery had been refused at the door. They recommended that I contact Eflorist to make alternative arrangements. I emailed Eflorist again but was told that as the delivery was refused it was not their responsibility but to sort out with Yodel. As neither company are prepared to help or take responsibility I gave up. I received an email two days later from Eflorist hoping that I was pleased with the service and asking for a review. Well - now you have my review - I accept that I made the initial mistake but not impressed with the service or help.