First of all if you were sorry about the experience I recieved from e florist you might of had the decensie to of refunded me for 1 of the bouquets. When I placed my order with with yourselves, I went all through the order, when it came to payment your computer system said declined order not taken. Therefore I had to 're order, so the fault I have to say was on your side. However you still took 2 payments from my bank account. I emailed you straight away to explain all this, but you carried on processing 2 bouquets of flowers and sent them out. There was no live chat and no phone number to contact e florist directly, so as you advertise live chat there isn't any. After several emails to e florist they were not very helpful at all, and had plenty of time to cancel 1 bouquet being delivered. I was most disgusted about all this as I feel it could of been resolved and a refund given. So as for the contacting the company and service I recieved I was appalled, and I would NEVER use eflorist again or recommend them to anyone, due to my very poor service I recieved, and very poor communication. As for the flowers I will go to Tescos next time I will get better all round from there. So please don't send me any more emails reference ordering more flowers from you.