I ordered flowers for my friend and work colleague who was going through a miscarriage. On her return to work she informed me that the flowers arrived dead and there was only about 4 or 5 actual flowers. I emailed and to my absolute disgust I got the below response. Sending dead flowers out to customers is a disgrace and the how insensitive on the order I literally put sympathy and they think it's OK to send flowers like this to someone who is losing rhein baby!! Thank you for your email regarding your order. I am really sorry to hear that the item was not to your expectations. Unfortunately, as we need all complaints of this nature reported within 7 days of the receipt of the item, due to the perishable nature of flowers, we are unable to proceed with any action. Please accept our sincere apologies for the inconvenience this may have caused. Kind regards, Rhiannon