HORRIFIC CUSTOMER SERVICE, DO NOT WASTE YOUR MONEY ON THESE LIARS! I bought a bouquet of flowers for my friends birthday for around £50 (plus delivery), unfortunately the flowers she received were not a true reflection of what was being marketed on their website and definitely didn’t contain the quantity of each specific flower as promised. I was humiliated and disappointed when my friend sent me a picture of what was delivered. I immediately emailed their customer service, which was around the end of November 2022, and I can sadly confirm that as of today (February 2023) they have failed to issue any refund and continue to maintain that there is “nothing wrong” with what was delivered as the bouquet meets the colour scheme requirements. I’m BAFFLED with how shameless this company truly is. Anyone that compares pictures of the flowers that are promoted on their website and the flowers that were delivered can see the difference and how much they actually ripped me off. TOTAL WASTE OF MONEY! I don’t normally leave negative reviews but the way they have treated me as a customer and how they handled my complaint has left me truly shocked and upset. I’m surprised they haven’t been sued for false advertisement yet, from the reviews I’ve seen I’m one of MANY that has had the same exact experience with them. We can’t all be wrong!! You’d think they would take responsibility and show some respect to the people they’re making money off of!