There is no option for zero stars, so one star it will have to be. I ordered flowers for my sister's birthday, meticulously following all the necessary steps of placing the order within the specified timeframe as well as paying an additional fee for expedited delivery. I (foolishly) trusted the commitment made on their website that they offer next day delivery, and eagerly awaited notification that the order had been delivered, only to be let down. The fact that I paid extra for a service that failed to meet not one but two advertised commitments is unacceptable. Day two comes and, again, I eagerly await the notification that the delivery has taken place. Again, nothing. And still no response to my three emails to eFlorist. Day three comes and, as the freshness of the delivery cannot be ensured (also based on all of the other horrific reviews I started reading) as well as the fact that the recipient of the flowers is leaving for a birthday trip, I request a cancellation of the order and a full refund for the inconvenience caused and shocking service (or lack thereof) received. I eventually receive a response on day three from Bryony after my four emails indicating the order is out for delivery and 'we trust your flowers will be well received.' Out for delivery three days later, despite paying for next day delivery and subsequently requesting a cancellation due to the circumstances?! This is unacceptable. I am based in South Africa, so I thought it would have been special for her to receive something spoiling, being so far away from each other and not being able to see each other on her birthday. It is so disheartening to think that the joy and excitement that should have accompanied this event have been replaced by frustration and disappointment. eFlorist can't bother to get back to me, yet have sent their automated 'leave a review of your experience' email. If they can't even give feedback on direct emails, how do you expect them to care about negative reviews (as there seem to be thousands of them). The order has now been marked as delivered; however, the recipient has not been there to receive it. So where have these flowers been delivered to? I am still waiting on a response from my further two emails regarding a refund for the inconvenience and distress caused.