Yesterday I used your service to book a flower delivery to go to my son’s school for his teacher. I specifically requested that the delivery take place between 9 and 10am today as the school finishes up today at 12pm. As such, I never sent a gift in with my son for his teacher as the flowers should have been there from him. All the other children in his class brought in their gifts for the teacher and my son felt very embarrassed as he had nothing to give her and this upset him so much. The moment has now passed so there is no way for you to make amends for this terrible error on your part, as the school is now closed for the summer. Apart from me wanting a full refund from you immediately, I want to know what you propose to do to compensate me for this huge embarrassment you caused to me and my son? I thought I could trust your service to be reliable and to do what I asked you to (and paid for!) but sadly I see that is not the case. Thank you for ruining my son’s last day in school.