item was was refused or not delivered, could not be determined as courier said to contact elflorist and then eflorist said to contact dpd which then turned out to be amazon that attempted delivery. The delivery date was a Sunday which surprised me that they could do (or not do in this case). I could could only contact elflorist by email on Monday which took several attempts to resolve by which time the birhtday flowers had been missed. However I did get a full refund I would suggest elforist use Royal Mail as courier as they tend to have more local knowledge of where to leave parcels (I'm a postie of course). I will not be using elforist again even though they are cheaper; no good if flowers can't be delivered in time or at all