What went right you mean! Absoloutley appalled with everything. When I placed my order; a flower bouquet for an elderly and frail family friend, who had been unwell, I wasn't sure about doing it online as this was my first time, and it will definately be my last. First if all, an error was made with the door number of the address; I'm not sure how this happened, but that's why I prefer talking to someone on a phone; call me old fashioned, but at least a human can communicate. But as soon as I had realised there was an error, I could only email the customer services, which I did immediately! However, despite eflorists being informed within minutes of the order being placed that there was a mistake with the door number, and despite the fact that the flowers were not due to be delivered until the next day, they refused to do anything about it! Absoloutley useless, furthermore no flowers were even delivered to the wrong door number because I checked!