Flowers order for anniversary and on date of delivery (a Sunday) still had not received a tracking email so I contacted customer services, waited all day and had no reply. The following day (Monday) waited until 11am and still had no contact from eflorist customer services so contacted them for a second time. I was told that there had been an issue with ‘there system’ and was guaranteed that the flowers would be dispatched with a note explaining the reason for delay. 11am Tuesday and still nothing from eflorist or courier regarding order so for a 3rd time contacted them about this order, the advisor on echat was very blunt and told me that they had decided to issue a full refund . Find this appalling service that a customer had to chase them for order updates on 3 occasions due to lack of communication only to be told that without any discussion with the customer or without the customer being informed a decision was made to issue a refund 3 days after the delivery date and after customer services had given the customer a guarantee that the flowers would be delivered. Attempts to contact the company we made via both email & Live chat. Flower we never delivered see above