My flowers arrived TWO days after the requested delivery date. Too late as the theatre was closed and it missed the whole point of sending them to say well done on your final night of the theatre production. I won’t order again on line. I’ll buy local so I’m assured of the correct delivery date. They did agree to refund, so they should, but did suggest their website covers this eventuality. I was advised that if I wanted a guaranteed delivery date then I should have chosen a more expensive delivery option. No thanks! I will buy local - it’s less transport and therefore better for the environment.