I specifically choose eflorist because I was able to select a delivery date before Christmas. It was an overseas delivery to my Aunt and therefore very special. At £64 including a service charge for the delivery, this was not a cheap purchase. The flowers were delivered after Christmas with no notification that they were not delivered on time or reason why, and when they arrived they were not representative of the bouquet ordered. Stems were broken and flowers half dead, half of the bouquet was unable to be vased. This was so disappointing, and when I complained I was given a ‘goodwill gesture’ of £18 as a refund. This is less than a third of what I spent on the flowers. There were no options to spend less on a smaller bouquet so I expect a full intact bouquet to be delivered, the flowers advertised were not unusual flowers so I don’t expect all of them to be substituted for what it seems to be whatever was left at the florist after Christmas. Add this to them not being delivered on time, simply is not good enough and poor service. I have used other services before to send flowers to the US regularly without issue, and the one time there was it was dealt with quickly and with satisfactory recompense, so I will go back to them and never use eflorist again. I include photos of what bouquet should have looked like and what my Aunt ended up with - it’s easy to see which is which….