I placed an order for a bouquet of flowers to be sent to my mother for her birthday. It was my first time ordering through Flowers.ie, upon seeing their offering I was delighted to do so. I set about choosing and then ordering a beautiful bouquet to be delivered on the 15th February the day of my mother's birthday. The following week i spoke with my Mom and was so disappointed to learn that upon opening the bouquet in a box she discovered that several of the flowers were already dead and what she had been presented with was the most dreadfully sparse bouquet, mainly greenery rather than flowers. I was so embarrassed. The bouquet did not look like the picture you are shown to choose from. It was her 70th Birthday, a really special occasion and to hear her sadness was so disheartening. I felt and still feel so upset. I am not one to complain but hearing these words spoken by Mom I felt I had to get in touch with customer care. I did so and the reply I received was "We are sorry to hear that the item was not to your expectations. Unfortunately, as we need all complaints of this nature reported within 7 days of the receipt of the item, due to the perishable nature of flowers, we are unable to proceed with any action". I acknowledged the reply and asked that surely they would like to do right by their customer but sadly not. My advice steer clear, keep your money for a company that delivers and a top notch customer service which this company sorely lacks. Obviously do not bear much thought to their reputation and repeat business. Appalling and regrettable.