Would have scored a 0 if possible. Firstly the flowers were meant to be delivered on 4.6.24 for a memorial and have just been delivered this evening of the 5.6.24 and the recipient has now gone away so the flowers have been left at back door. I can see from the delivery photo that the box is damaged. I was expecting a lovely moonlight bouquet as advertised on website not a damaged box of flowers. Goodness knows what state the flowers inside the box are in. I wish I had taken the time to read reviews before ordering and I wouldn't have bothered. Your customer service chat line is inadequate and none of the phone numbers work. I also tried to contact by email but the email didn't work. I am so disappointed and your company should be ashamed. I certainly wont be using eflorist again.