Had never used before and won't be using again and doing review so that others are not disappointed. Ordered flowers for sisters birthday- Autumn Hedgerow - medium size. Beautiful on website. What arrived was - can only use the word dire!! One rose, two lilies and not much green/ yellow. I actually showed a work colleague what had arrived and she described it as a posey!!!!!! Definitely not a bouquet. On contacting Customer Services - after a bit of tooing and froing- I was offered a replacement (as had included photos of 'the posey') and it must have eventually been acknowledged that I had received a very poor offering. I had high hopes for the replacement but it was just the same - if not a bit worse as one flower was almost dead. What is received is far from what is advertised so - to avoid disappointment - I advise steering clear.