A couple of days ago I took delivery of a surprise bouquet of flowers, with chocolates. Two of the roses were badly damaged at source (I think they might have been retrieved from the floor) and the chocolates were melted beyond recognition. Tried contacting the company on their advertised telephone line and live chat line; neither available. An exchange of 12 emails followed (with different members of staff) accompanied by 5 photos to substantiate my complaint. I received a replacement bouquet yesterday and those flowers are of better quality. I might have just been unlucky but on looking at some of the other reviews, I would urge anyone thinking of using this florist to think twice.