If l could give half a star feed-back l would. The foam purchased was fine, however l am a very unhappy customer. After leaving messages on the website and unanswered phone calls, without getting any response from efoam, I decided to visit efoam to look around their retail shop they mention on their website, however after a long journey l was informed by the two reception ladies that they don't have a retail shop, (1st disappointment). I purchased two pieces of foam £193.73 (5% online/shop discount price was applied) l was told l couldn't take the foam with me which was (2nd disappointment). When l asked if l could take the free memory foam pillow (advertised on their website) with me l was told that was a website offer only, again this wasn't made clear on the website ! (3rd disappointment), so l traveled for over an hour each way to visit retail shop that didn't exist and a memory foam pillow you can only get online.. It just doesn't make sense efoam. i could have sat in my car outside their premises ordered on line got discount & a memory foam pillow, how ridiculous..l really hope that your director MF Bashir will sort out the issues l have highlighted. Until then l will not being using efoam(Simply form) again or recommending them to anybody again, which is a a pity.