My first order in Sept arrived quickly which is why I used them again. It's now been 3 weeks since my order was paid for. Been sat with Royal Mail so called "We're expecting it" since Nov 18th. I was receiving responses by email & WhatsApp apologising & saying it would be despatched on this date or that date. Now they've stopped replying. They told me if it didn't get sent today (Dec 6th) they'd automatically refund me. It's now Dec 6th, Royal Mail are still 'Expecting it' & no refund. Claim went into the bank over a week ago & nothing from them either! Not happy. This company are rip off scam merchants & I advise everyone NOT to use them