Bought an expensive mobile, albeit cheaper than anywhere else on the Internet, so a little concerned with negative reviews. However, phone arrived 7 days after order, this was a busy time in the lead up to Christmas. Used Royal mail 48 tracked. Recieved a tracking number straight away upon order. But no updates. Emailed to see what was happening, they replied within an hour stating it would be posted on the Friday. I ordered it the previous Friday. It arrived Saturday morning. Phone in original packaging. Not used yet as a Christmas present. Will use this company again.