Recently I purchase teleconverter from them, when testing the teleconverter, It was not working as it should be, creating a black line at the bottom of the photos I was taking. So I send it back as DOA "Dead on Arrival" it means faulty item I received with the evidence of the photos. They organised a courier to pick up, and send it back to Hong Kong for testing. Then they said they couldn't reproduce the fault, now they are expecting me to pay for the cost to send the item to HK which is £50, if I want the item back, now I have to pay for £50 + £32 = £82 just to get my faulty teleconverter back to me!!! which I already paid £108 when I purchased. Since I am demanding refund, now they are only going to pay £58.99 back to me. Simply I paid for their faulty item £108.99 , now only getting refund just £58.99. please don't trust this company... I have been in photography for the past 25 years , never experienced anything like this.. Please use "Panamoz.com" they are giving you 3 years warranty on all purchase, 100% reliable too.