Ordered new phone a few weeks back. Tried to buy it on sale, transaction did not go through. I e mailed them and they e mailed back to re buy item at new non sale price and they would refund. I did research on this site and knew they were slow to ship and slow to respond to concerns but they always emailed me back... got my phone in 2 weeks and I got my refund the next day. Would definitely recommend. Using the new phone to write this review actually. Only complaint is that the charge adapter is Australian and the cable itself is mini USB @ both ends. Makes this useless for me but borrowed friends charger and purchased USB to USB c cable and all is good