Dear Customer, Thank you for your message. With regard to your inquiry. Please be kindly informed, that courier confirmed that the parcel was lost during the transit. For orders shipped with the free standard shipping service, courier companies only cover physical loss or damage to an item during transit that is subjected to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is successfully delivered to the designated destination. eGlobaL is not responsible for the aforementioned liability or any dispute arisen in regards to the delivery of goods. Despite that, we will do our utmost to assist you in any event if you need to contact the courier to resolve an issue. Courier paid us claim for lost parcel 22.00EUR, please confirm the refund of this amount. Should you have any further inquiries, please feel free to contact us. Best Regards, eGlobal Central EU. Can you believe it? I pay over 660 € for the phone and they offering me 22€ . Scammers, don't buy form them.