This was my second purchase and I had bought Xiaomi max 3. My first purchase experience was good as I received the phone within 7 days. However, there was a problem with a delivery time with second time as it took a lot longer than it was mentioned when you initially purchase. Customer services are poor. I have emailed so many times to the email provided on website but it was only a one response. Yodel was the one who was delivering the item but they had told me initially that they have not received actual phone just paper work they had from eglobal and again eglobal never responded my emails. However, after 2 weeks I received the phone. Phone is brilliant and it was the same case with the first one. Their products are good and i have good experience so far but customer services are poor. I would recommend to use paypal for payments.