Cheap is their only feature. I’ve already written feedback to them before being prompted to write this review. I received no response from that - which is about two weeks ago - and I did raise serious concerns in the spirit of trying to give constructive criticism. Being as charitable as I can, I might assume there is no one on their end who is able to effectively communicate in English - there’s no evidence anyone can because the only communications I had were in the from of stock replies/information which were on the whole pretty vague and unhelpful. Where to start? The buying process itself is not so slick - I had to reregister with a second email to process the order that I’d made, the clearest indication my second attempt was successful was the funds going from my bank account. Then the statements of progress on the order which come eventually. "Your order is being processed”. “You order is being picked”. “Your order is being picked by the courier” and son on… with no indication as to where any of this is going on. While the goods were in transit, I’d no idea which country they were in - whether still in Hong Kong, en route or in the UK. The whole process took about twelve days - which was a bit longer than the turnaround they promised, but it wouldn’t have been a problem if I had some sort of clear expectation. I just got repeat emails telling me their expected turnaround time which was fulfilled in time from the date of processing - it’s just the date of processes sing took around a week from the order being placed. They did notify me [the courier which was DPD] the day they were due to be delivered - at my work address. My hear immediately sank when I saw who the courier was. I’d had something due via them the week before and it seems they expend little or no effort in attempting to deliver to business addresses - I had to make a thirty-odd mile round trip to their depot the week before to pick up my goods. Having ordered going on for £1700 worth of gear from Eglobal, I was waiting downstairs at the door for the duration of the hour delivery slot window. Toward the end of that time I received a text from DPD advising me the goods had been dropped off - at an address two roads away parallel. It turns out it was at some random sweet shop which I eventually found by trial and error [only one of the premises on this high street actually had a number on the door and it wasn’t the shop in question]. It turns out DPD do this quite regularly. Another thing not mentioned in any of their advertising is that you’re likely to get manuals in Chinese and not only that, if you’re buying a camera, it’s likely that the menu system will also be set to Chinese. It can of course be reset, but you can’t find out how to do that from the manual unless you can understand Pinyin [Chinese letter forms]. A web search and an eye for the symbols worked it out. In the end I got my goods, I saved a few quid, but customer care is next to zero. In fact the lens cleaning kit promised wasn’t in the package - not a big deal, but I did flag this in the email I sent them, which has never been responded to. Heaven help me if I need to contact them over a warranty issue. In the end it comes down to how important the savings are to you - I’d suggest unless it’s very important, you can save yourself some stress by going virtually anywhere else. Eglobal is not a scam - I did receive all the items I ordered [without the ‘free gift’] but it wasn’t a very positive experience other than the price.