No item, very poor customer service (Order #7171290). I placed an order on the 22nd Nov. I noticed in the tracking information the item hadn't been tracked any further since the 27 Nov. I contacted Customer Services who told me that the the item was stuck at customs and paperwork would be sent by the logistics team to get the item through. I was told they did not know how long this would take. I checked tracking again a few days later, which then stated the item had been returned to the shipper. I contacted Customer Services for clarification. Customer Services responded to tell me that all items returned to Aramex had been resent, no specific information about my item, and that I could apply to return the item once it had arrived - As I didn't ask this I asked for further clarification and new shipping information. I have received none. I was only told again that I can apply to return the item for a refund once it has arrived. The tracking number I have still states the item is being returned to shipper, so I doubt if this has even reached them yet! The Customer Service team have been unable to provide any specific information as to where my item is and I have had to open a case for a refund. It looks as though a lot of people have suffered similar recently and just been told it's been resent with no specifics. It's likely I will have to try cancel the purchase on my card as eGlobal seem to have no idea what is going on. First time using this company and would advise you stay clear!