I have purchased an iPad pro tablet on this website. Everything's gone wrong with my order. First, I have been told they don't have the item in their stock a week after I made the purchase, whenever they have it in the stock they will post it but on the payment page there was a 6-8 days delivery information. I kept chasing my order until I received it 3 weeks after I made the payment. Secondly, I have received a damaged item. Package was perfectly wrapped and there was no sign of damage outside. It was obvious damage hasn't been made during delivery. I contacted with the seller and explained the situation and asked for a refund. They asked me to open a case on their website. I followed their instructions and sent them photos of the damage and told them there was no damage outside, it was wrapped with multi layers of bubble wraps and it wasn't possible to make this kind of damage outside the bubble wrap. They said they will look into it. After dozens of messages sent, they told me, they contacted the courier company, made a claim for me but they refused the claim, they have nothing left to do to solve the problem. I told them I know my right as a Buyer. As a customer it is my legal write to receive what I purchase in a working condition and undamaged if that doesn't occur my payment to be fully refunded. At the end they say, they have no responsibility for the damages happened during delivery and they offered me £5 compensation. I have contacted the courier company to understand what is the situation between them and the Seller. I was shocked with their answer. There is no claim has been made regarding my order. Simply, they lied about it. It makes me think they might already know the tablet was damaged before packaging. I let PayPal knows and open a claim/case. After PayPal involved, I have been asked a letter from an unbiased person, confirming the item has been damaged and it is not as described. I sent the letter to PayPal. Finally, I have sent the iPad back. PayPal was going to refund the money after the delivery confirmation. I was thinking the nightmare is finally ending but no. They sent me an email, they said they received the iPad but it had been damaged during delivery and they sent me the photos of the damage. It was the same damage why I sent it back. I haven't replied them back, let PayPal knows and PayPal refund the money. It took 2 and a half months to get my money back. Their deals are the best you can find online but the way how they work is nothing to do with being professional and they are dodgy. Thanks to PayPal. I don't even want to think what would've happened if I haven't paid via PayPal . Stay away. Do not risk it.