I ordered a new phone & paid £600 to Eglobal Central Uk. They promised delivery in 6-8 days. I got an email 3 days later to say my phone is in UK with courier. I got another email a further 3 days later again stating my phone hadn't even left Hong Kong. SIXTEEN days after taking my money, my phone finally arrived. As soon as i opened the packaging i could tell they hand sent me a second hand one. There was no cellophane wrapping around the box, the inside of the box was tore & there was no IMEI sticker attached to the phone. Upon switching on rhe phone i discovered it had faults. I contacted them straight away. They eventually replied to me & guve me rubbish solutions, none of which were useful. I demanded to return it. They wanted proof of the faults. I give them photographic proof & a clear description of where to find the faults. They didn't answer my communication to them. I kept presding & one week later they said they'd organise to lift it. This turned out to be a lie. They next give me a link to a courier firm & i had to organise all of it. I did so & the phone was returned. I got a notification 3 days later that my phone was indeed received by them. I never heard from them after that. 1 week later i asked what was going on? They sent me a video of someone checking my phone. He wasn't addressing any of the faults that i had detailed. They stated there was nothing wrong with the phone & would issue a refund minus £65 for collection & administration. I told them i had provided proof & this was not acceptable. They said they'd check again. 1 week later - same message 'Nothing wrong with phone'. I opened a dispute it with paypal. Heard nothing. Went to escalate it when Paypal said 'an escalated dispute can take 30 days & you can no longer have contact with eglobal about this from this point further' I have heard so many horrer stories of eglobal stopping all communications after a while & just refusing to give anything back that, with anger & bitter regret, i accepted the refund minus their £65. From the moment i paid, to the moment of getting my partial refund back took nearly 2 months (for a faulty second hand phone that i had used for less than 1 day) DON'T DEAL WITH THESE PEOPLE! And God help anyone who has already purchased a phone that develops a fault in the first 12 months. You have no chance! NEVER AGAIN!!!