I strongly advise you not to use this company eGlobal Central (UK) is a Hong Kong based company that gives the impression that they are UK based and offer tempting prices. I purchased a Dyson V11 Torque Drive Cord-Free Vacuum Cleaner - over a month ago. I am still waiting for the product, not sure if I will ever receive it. It is apparently being held in customs. I didn't know when ordering it will be imported from abroad. When I made repeated enquiries they informed me with a standard reply; "We regret to inform you that your order is being held in customs, right now there is nothing much more we can do except wait for customs to process the parcel. This will either result in them releasing your order and it will continue being sent to the courier to deliver to you. Or customs will seize the order. In the event of this action, we can proceed with a reshipment or refund." The latest reply after over a month is, "the case is still under review and customs still has your parcel. We are still awaiting results back from the customs." Not even sure if they are scammers and how long they will be around in business. If anyone knows how to report them to some law enforcement authorities or a watchdog, please advise. I strongly advise you not to use this company.