This company is based in Hong Kong, which is not clear or apparent from their website. Their 'tracking updates' are pretty nonsensical and take several days to start. For example, here's mine: 82019-10-05 Shipment further connected. 72019-10-04 Your parcel will arrive shortly at the courier depot. 62019-10-03 Shipment is on its way to the local depot. 52019-10-02 Your parcel has arrived at a sort facility. 42019-10-01 Shipment will arrive at courier depot for sorting shortly. 32019-09-30 Shipment is en-route to courier depot. 22019-09-29 In transit. 12019-09-28 The parcel has been picked by the courier; The parcel has left the courier's warehouse. After this diatribe I thought we'd never get the product (a DSLR Camera) and they were just winding the clock down. When, surprisingly, it actually turned up and everything was as ordered (no VAT or Customs to pay either which I was also nervous about). In this instance, they therefore did actually deliver. So, if you do buy from them, I would recommend that you only use a Credit Card, so that you are protected and be prepared for a bit of a saga. If it doesn't come, raise a dispute and pass this to your credit card company BEFORE the transaction goes through on your credit card. Will I be using them again? Well no, but it's not all bad...