I hadn't realised the Company was in Hong Kong until after I placed my order. I realised that with Covid 19 ongoing it would take longer than normal for my item to be delivered (a £500 drone). I had paid on Paypal & emailed EGlobal within 24 hours to request a cancellation & refund of the order. I was worried having read the other reviews! However I not only received a reply within 24 hours of my request but they also confirmed cancellation & applied a full refund. So I have had a good experience & would consider using them in the future. I would recommend always using Paypal or a credit card (not debit )UK just in case.