I wanted to withdraw from my account, but Face Scan required option popped up. I did the scan and uploaded, then got the response "Unfortunately, we couldn't verify your identity. If you have any questions, please contact the Company." I already verified my identity at the point of creating my account, and they still went ahead to lock me out of my account without access to my money. my fiance told me about apexassetretrieval.com , I contacted them and they helped me get my money back. If you find yourself in a similar situation contact @ APEX ASSET RETRIEVAL . COM