So, that is my story. 1. I applied for broadband, landline, mobile phone and Apple TV through the phone. The seller confirmed to me that the landline supports those services. 2. The technician showed up and installed the landline connection. He said that the line won't support speeds over 4 MBPS. 3. I called tech support, and they told me speed will come within 48 hours. I called again, they said that that is the top speed the line can get. Eir confirmed they have a policy of not selling apple TV services if speed is that low. 4. I called complaints, and they offered to substitute the landline modem with a mobile broadband connection, but I would have no apple TV. I opted in for that. According to them, they also adjusted the rates accordingly. 5. I went to an Eir branch to collect the mobile broadband and called customer service to opt out of the landline. They informed me that the mobile phone rates will go up as they removed the bundle discount since now this was no part of the bundle. In a nutshell; out of the blue, I got fewer services I opted in for, for more money. Customer service got a bit defensive but eventually after a while (and a few manager approvals), adjusted the rates back to what I opted in for as soon as I said that I will take this matter to my solicitor. 6. As the mobile broadband speeds were worst than average, I opted out of all services as I still was in the cool-off period. I got the email with the equipment I was debited and returned all debited equipment to the closest Eir store, as per instructions. 7. Two months later, after switching to another company, I received a bill charge for about 140.00 EUR, because "I did not return the Apple TV and Modem". 8. I tried to call customer service to ask them to look into the extra charges, but since my customer account was deactivated, I could not reach them. Eventually, I went (again) to the local Eir store and they confirmed that there is a record of the returned equipment. They called customer service for me and confirmed they revoked the extra charges. Hopefully, this matter has now come to an end. A stopped clock is right twice a day. Eir failed to even do that.