I’m extremely disappointed with Eir service. Nobody seems to be on the same page regarding how systems operate and it leaves for a very frustrating experience. My issues include the following: Not gaining access to the ‘my eir’ site. Either it doesn’t load or it doesn’t recognise the email/number, which worked in previous times?.. ( which I don’t really mind.. until this causes more problems) Trying to change the name of a contract is a hassle. When I called Eir to ask about this , I was told that I would need to go to an Eir store with both the current contract holder and the contract holder to be, was the only way to change it. Only to be told at the store that they are unable to do this and that I’ll have to fill out a form online. (See above issue to know why that’s not an option for me) I contacted Eir for they’re help an was told in order for the name to be changed, the current contract would need to be cancelled and then set up a new one. I try to cancel my contract with Eir, they told me there would be a cancellation fee until the contract ends in August and to wait till then. I try to cancel when August came, only to learn that I now need to wait until February to not have to pay for a cancellation fee. When I purchased my phone bundle, (phone+phone plan and broadband) I was informed that my phone would be paid in full at a certain point and then it would be deducted from my bill pay. Finally have the phone paid up and I contact Eir to get my bill updated/ reduced, as the phone payment should be removed. I was told that that was all taken care of and I should see a reduction in my next bill. There was no change to my next bill. I call Eir again, and now they’re telling me that my phone is paid up but I have to pay for the sim. None of this has been mentioned before in any previous calls I had. The last representative, who I spoke to, Victoria, ID number 379259, never once apologised when I expressed the frustrations I was experiencing with their services. That’s just bad customer support/service imo. Forget changing names, changing network providers is the next move now. Roll on February!