Extremely disappointed and I don’t even want to give one star. Was using Vodafone and the connectivity as well as service is good.. Rather service is excellent. But unfortunately it’s not supporting my office VPN and I’m working from home. So visited the eir store and got a new connection last evening. Came home to see there is no coverage. Reached out to customer care and they said they are experiencing a data issue. Today morning it showed one bar but not even WhatsApp was working let alone hotspot. Reached out to customer care and they again said a data issue which will continue for another couple of days. (I have a screenshot of this chat) I cannot work without internet and cannot continue like this for another couple of days so I visited the store. The man at the store said he didn’t see me yesterday buying this connection when he just had to check the system which I believe will show the record. He said my story isn’t adding up and now I’m looking like a thief in front of another customer. I felt very embarrassed. The customer care person said they cannot refund because it’s a prepaid connection and to visit the store but they not only not refund my money but I was extremely embarrassed. However, finally they said since ours is a new apartment and houses with thick walls might have this issue. I hope it was communicated prior to purchase. I ended up losing 20€ for a sim card I bought less than 24hrs ago which never worked. However, It showed full coverage in the store. Im working from home so I’m home at least 90% of the time so if there is no coverage inside my home, what’s the use. Who wants to go to the road every time they need to make a call or send a message on WhatsApp. So it’s terrible coverage and terrible service. DO NOT RECOMMEND EIR TO ANYONE.