My mum has been given the run-around by Eir since she signed up in May - some salesconman called to her house and guilted her into changing from Vodafone to an "Irish" company so she could suport the Irish economy - Eir is French owned (not that it matters). Now at the end of October she still has no Internet or TV despite ringing customer care and calling to the local Eir shop, repeatedly. Staff member called to her house, pretended to fix Internet, took payment and left (they disconnected her still-working Vodafone connection, connected her to the non-working Eir connection, which left her with no Internet) - she now realises that they were just scamming her, off the books (Gardai will be dealing with this - my Mum says she doesn't know if anything is missing from the house - she doesn't want to accept that she let a scumbag into her house). My mother is not a stupid person- but she is in her 70's and has stage 4 cancer so medication is effecting her ability to deal with this any more. Her house alarm and emergency-care alarm have been disabled as they are connected to the broadband, so her health and safety is also at risk. She is spending her final days being charged for a service she is not receiving(she has been paying both Vodafone and Eir since May) and being defrauded by shop staff. I called to the shop today to discuss with a manager - no manager on site untill next Wednesday - how can a business operate without management?Sales assistant admitted that this situation happens regularly and that the engineering company that Eir outsources to, is "a disgrace" - I am painfully aware of this. No support/solution was offered-my mum was asked to call to the shop again tomorrow - she agreed - I didn't have the heart to keep complaining at this point (30 mins of asking for help). Avoid this company, (they haven't been reputable for many years) unless you know how install, fix and maintain your own telecommunications. No customer service to speak of - my mum has wasted hours of her life being lied to (nothing even documented on her file according to sales assistant). I will deal with this through Comreg, solicitors and the guards but it's really not fair.. or legal.... or morally acceptable