Attracted by eir broadband and phone offers, approached the local store. Staffs were alright.. Felt like the senior guy was training in new staffs and working under pressure :: nothing happened as per promises, i was told an engineer will call in, it never happened : i had to figure out the connections myself to active the service, my cooling off period was nearly over, got 2 days extended but with despair it was not any better with an extra 10 euro bill.. Had to cancel and now day 3 without any wifi waiting for my new provider. Customer care people say one thing and pass on to next one.. My last call with them was 1 hour 34 minutes by passing to different departments and people.. Its waste of peoples time and energy.. Eir is not better than any service.. Customer service is very bad and could wait more than hour. They will still blame the storm while other customer services works perfectly.. Its a disgrace and frustrating service.