No end of the world stuff and probably average for the industry but……. Ordering Process: 1. I ordered three times with assistance from your Chat representatives before finally a month later I got an email address I could follow up with. No reference number is provided at the time of initial ordering which is bizarre so when nothing okays the process has to be repeated. 2. At the time I processed my order in September I was given a date for when fiber was available – within a couple of weeks and given the same price of €40 for Fibre broadband only. However, not only is one of the discounts valid for only 3 months I was charged a service and connection fee for about €26 when it was supposed to be free. In fact it’s free on your website. Fibre: I still haven’t got Fibre months later and now I don’t even have a date. I keep checking your website and it keeps telling me “within 6 weeks” Connection Speed: My connection speed is regularly less than 1Mbs! Sometimes the speed test times out and often it’s as low as 0.10Mbs – as slow as dial up 20years ago. I have logged calls and while the CS rep has been very helpful and knowledgeable the speeds have not improved. Seemingly the line is capable of 20Mbs but that is patently not happening. Incidentally I had Vodafone investigate and they told me the line was congested resulting in only 2Mbs over wired I look forward to a response. Remember there is no point sending a survey looking for feedback if you do not act on it. Otherwise it creates customer dissatisfaction