We were told by Eir salesman, Tommy, that we could change from Vodafone without penalty as they had broken their contract by increasing prices. He wanted to know when we had our last bill and said he could organise transfer if it was done within 24 hours as that was the deadline. We took him at his word but now find that we were not able to cancel contract as it was too late and received a bill for 212€. I phoned Eir today and talked to Kevin . It was an experience! He told me to remember Tommy was a salesman and I should bear personal responsibility. When I asked if I should not have listened to the salesman he said he wasn't saying that but I should have checked it myself. This call took place at approx 11.30 today. To say I was flabbergasted would be an understatement. I do hope the call was recorded so as to verify what was said. Needless to say I don't intend to let this matter rest