As this survey is dated 1-11-17, regards purchase etc., at that time, I will use this survey in relation to recent enquires to EIR, about changing existing phone bundle, to a more realistic phone package. So on 13- 8-18 when speaking to EIR operator Chelsea, and she understood, that my existing phone bundle, was not suitable for the use I was making of it, she changed existing phone bundle, to a new Off Peak Bundle, covering Landline - Mobile Phone. In doing so, this in turn reduced my phone bill at that time, of which I am appreciative and thankful for that. I would like EIR to know how helpful and interested, Chelsea showed in doing something about improving, what was a totally inadequate phone bundle I had, and how expensive it was costing. It did not make any sense or value in any way whatsoever, which I had been on, for quite some time, not knowing, that this could be changed and improved. When Chelsea realised this, she was able to change from where I was to a new phone bundle, and if I had not rang EIR, I would have been left on a totally unsuitable expensive phone bundle, that I have been on for quite some time, that there was completely no need for, which could have been changed long before now, instead of I ringing and enquiring, to know is there anything can be done, to make this phone bundle - phone bill, more realistic and proper value, for the way I was using it. Again I say well done to Chelsea, in making the improvement to this, and I wish her well in her career with EIR, of which I am sure with her skills and determination, Chelsea will go from strength to strength, in every opportunity that will present itself, of which, she will find the solutions. I say well done to you Chelsea, and good luck and thank you. ------ On 16-8-18, when I had to ring EIR in connection about accessing voice-mail etc., the operator Barbara, from Brazil, a most helpful, courteous person, explained very simply to me how to do this as it had been some time since I had used this facility. It was purely by accident, I happen to mention, that I had only been talking to EIR recently, in relation of phone bundle etc., that Barbara immediately took complete control of my now existing phone bundle, and turned that in a totally new direction, of which I was just mystified, that this was possible ! But this is what this amazing girl Barbara did, of which I am more than thankful. Barbara was now able to create, I believe a Rolling Contract, covering landline - mobile phone, now at a further reduction to a phone bill, that I have tried everything down through the years to rectify, but Barbara certainly took major steps in correcting that, and again I say thank you to Barbara, for her Trojan work in doing this, and committed determination to improve, in any way, that was possible to do this. Barbara is a remarkable girl, of which EIR, should be so proud of her talents, skills, determination, and confidence in dealing with any situation, that is no problem to her. I say well done Barbara, and I wish you every success in your career, with EIR. Well done Barbara and Thank YOU again. Thank You.