Initial purchase was defective, but customer service is excellent and very responsive. The DUO itself is relatively easy to use, albeit troubleshooting is required with the app more often than not. I’m a nurse on a respiratory unit, so I use this often! The app needs work - I feel I cannot use this to its full capacity because there are often connection issues with the app or it will suddenly start playing the sound through my phone when I open it. EKG aspect is a nice feature but has been unremarkable in my experience.
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