Purchased furniture and it was delivered damaged. I was told to accept the damaged furniture and it would be replaced. The service department came out with another issue and was told again that the tv unit would need to be replaced. After waiting over year to get a replacement, I was told by the El Dorado that the manufacture wouldn't stand behind the unit. We have written proof that we made a claim and yet they continue to give us a hard time. All we want is what we paid for in good condition. The service department keeps passing the buck and never giving us a replacement as promised. Never take delivery of damaged goods with the promise of it being replaced. Took delivery of this TV unit in early July 2020 and a year later still waiting for a resolution. It's not in stock, waiting on a replacement, sorry but the manufacture will no longer deal with this issue. Who needs to deal with a company that doesn't stand behind their product. I was offered today the floor model even though it was damaged to resolve this issue. Damaged for damaged.....