Avoid doing business with El Dorado Furniture. In my opinion, they sell crappy quality furniture & do not honor the honor warranty on the furniture.
We bought dining chairs onine from El Dorado Furniture. The chairs included a 1 yr warranty against manufacturers defects. The chairs started peeling after about 10 months. We contacted El Dorado to have a repair or replacement done. They refused to honor their warranty & claimed peeling was not due to manufacturers defect without even inspecting them. Two months after our initial filling they finally sent an inspector. The inspector told me (in person) that the peeling was due to a manufacturers defect & they would need to be replaced. (This was recorded on my security camera.) For the next 3 weeks I kept calling & emailing El Dorado to find out when the replacement chairs would be ordered. They kept being evasive & saying they were waiting on the report from the inspector. Today we received an email today saying the inspector (lied to us) said it is not a manufacturer defect & that they would not replace the chairs. It is clear that El Dorado has no intention of honoring their warranty & has been deceitful & playing a game of continuous delays. We feel we are being lied to and scammed by El Dorado Furniture.
9 months ago
El Dorado Furniture has a
1.8
average rating
from
71
reviews
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